UK & US next day delivery now available

Worldwide shipping now available

Frequently Asked Questions

Got questions? We’re ready with the answers. Whether you want to know more about our lashes, shipping or how to apply, we’ve got you covered with our FAQs.

At Maia Lashes, we strive to provide fast and efficient service. That's why we work hard to pick and pack all orders as soon as they are placed and confirmed. Unfortunately, this means that we are unable to make any changes to your order once it has been confirmed.

However, please always contact or send us a message via our contact form and we'll do our best to accommodate you to the best of our ability.

The length of time it takes for your order to arrive will depend on the shipping method you select and your delivery location. We are headquartered in both the US and the UK, and all orders are dispatched directly from these two primary locations.

If you need your order ASAP, we offer a UK and US Next Day Delivery service (order by 3pm, Mon–Thu).

For more information on shipping, please visit our shipping info page.  

Yes. We are happy to inform our customers that we now ship internationally using DPD. DPD is a reliable and efficient delivery service that ensures your orders reach you on time and in perfect condition. You will receive a tracking number and can track your order every step of the way.

For more information, please visit our Shipping Info page.

Any orders outside of the UK or US (International Orders) may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order (that's you) is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country.

Maia Lashes does not collect duties and taxes and cannot provide any information on the cost of duty and taxes, which will need to be paid locally at your destination. Customs policies differ from country to country and we recommend contacting your local customs office for any additional information.

Due to the nature of our products and for hygiene reasons we DO NOT offer refunds/exchanges on items that have been opened or worn. In the unusual event that you receive an item that's damaged or faulty, we will of course exchange or refund this for you. If you receive an item that is damaged or faulty, you must notify us within 7 days of receiving your order. The item must be returned to us in its original condition. If you want to return an item because you no longer want it, you must do so within 7 days of receiving it.

Please see our Returns Policy for more details. 

Maia Lashes accepts PayPal, Visa, MasterCard, American Express and Apple Pay. We also accept Klarna and Clear Pay if you want to spread the cost.

After your payment is approved, you will receive an email confirmation indicating that your order is being processed (this may take up to 48 hours). Once your order has been shipped, you will receive a second email with a tracking number and a link to track the progress of your Maia Lashes order.

Please refer to our Shipping Info page for full details.

We now offer worldwide delivery.

If you need your order ASAP, we offer a UK and US Next Day Delivery service (order by 3pm, Mon–Thu).

For full details please visit our Shipping Info page.

After receiving your email notification confirming your order, your order can take a couple of business days to process and ship (excluding weekends and holidays).

If you need your order ASAP, we offer a UK and US Next Day Delivery service (order by 3pm, Mon–Thu).

*Please be aware that during special promotions or sales, processing times may be longer than usual. We appreciate your patience and understanding during these periods.

All transactions are secure and encrypted.

All information you enter on our website is encrypted using Secure Sockets Layer (SSL) technology. This means that the data is transformed into a secure code that is only accessible by the intended recipient. The SSL certificate used by our website also ensures that the connection between your device and the website is secure and cannot be intercepted by third parties.

Your refund will take 7 days once it has been approved. For additional details please see our Returns Policy.

We only offer free returns for damaged or defective products. If you wish to return a product that is not damaged or defective, the cost of the return will be the responsibility of the customer.

For additional details please see our Returns Policy.

We're proudly cruelty-free. We don't use animal products or animal testing in any of our products. Looking good shouldn't make you feel bad, ever.

Please visit our About Us page for more information.

All of our lashes are vegan friendly and don't use any animal products or harm any animals in the making.

Please visit our About Us page for more information.

Our manufacturers provide fair wages, safe work environments, regular breaks, time-off and maternity leave for its employees. They're also regularly inspected to ensure that they meet these standards for their employees.

Please visit our About Us page for more information.

Lots of lash brands just pick their lashes from a catalogue, box them up and put them on the shelf. Maia Lashes have been designed by celebrity makeup artist Selina Bassi, who worked tirelessly with manufacturers to create bespoke lash styles - unique to Maia Lashes - to suit every eye shape and occasion.

With over 10 years experience and a raft of celebrity clients, Selina has seen the good, the bad and the ugly when it comes to lashes. That’s why she wanted to create something that solved the problems that she, her peers and her clients all experienced.

• We offer high quality lashes that complement ALL eye shapes, using the finest materials and handmade techniques.

• We pride ourselves on staying at the forefront of lash innovation every step of the way.

Please visit our About Us page for more information.

1. Carefully remove your lashes from lash tray.
2. Hold the lash against your lash line to measure the length of your eye. 
3. Trim the lash strip where it extends from your outer corner. 
4. Curl your eyelashes.
5. Apply lash adhesive along the lash band and allow glue to sit for about 40 seconds, or until glue becomes tacky.
6. Use tweezers, eyelash applicator or hands to place lashes as close to your natural lash line as possible, start from centre, then inner and outer side.
7. Apply mascara (optional) and/or apply liner to fill in any gaps.

For additional information on how to best apply false lashes click here or watch our video on how to apply.

Maia Lashes are individually handcrafted and made to last through multiple wears. Take care of them and you can get 25+ wears out of every pair. Remember to gently remove the glue from your false lashes with makeup remover and store them back in their tray to maintain their natural shape.

First, try removing one false eyelash by securely holding the lash at its base and, beginning at the outer corner, gently pull the lash towards the direction of your tear duct. Repeat this process with the other eye. Your false lashes should come off without much effort or discomfort when the lash is applied properly and not applied to your natural lash. If you are having slight difficulty with your lash removal, simply dab a non-oil based makeup remover onto the lash adhesive along your lash line with a cotton swab. After the adhesive has fully softened, lift the outer corner of the lash band and gently pull the lash inwards towards your tear duct.

All of our strip lashes include eyelash glue, but if you need to pick up some more we have plenty to choose from on site.

Shop All Glues & Tools.

Waterproof makeup removers or makeup removers with an oil base are the best way to remove excess lash adhesive from your eyelids after your remove your lashes.

Maia Lashes products are made for multiple uses but to ensure the longevity of your lashes here are a few tips to care for your lashes:

1. Remove glue buildup after 3 – 4 wears. This can be done by holding the lash by the base and gently peeling off the excess glue with your fingers.
2. When applying mascara, try to apply mascara to the natural lash first and not to the false lash. This will prevent build up and lengthen the longevity of your false lash.
3. Store lashes in their original tray or in one of our lash cases to maintain the lashes shape and keep them clean.

Yes. You can apply mascara with your false lashes, but this could affect the lifespan of your lashes.

No. When false eyelashes are applied correctly with the proper adhesive and removed safely and gently, there is no harm done to your own lashes.

The type of lash style does depend on your eye shape, preferences and what lash appearance you’re trying to achieve: natural, wispy, dense, or dramatic. Please view our eye shape guide for more information.

If you're a professional Makeup Artist, speak to your insurer about whether or not you need to patch test your clients. We strongly recommend carrying out a patch test if you're trying any lash glue for the first time , even if you're not a professional.

Yes, we offer a Professional MUA Program for Industry Professionals and current working Professional MUAs.

Please reach out to us at for more info.

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